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London Seminar Programme
Millennium Gloucester Hotel & Conference Centre, London
The Disney Approach to Quality Service on Tuesday 14 September is the only course still available for the London programme. It is a one day course and aimed at managers and anyone interested in benchmarking the service standards and delivery in their own organisations.
Disney’s Approach to Quality Service
One-day course: Tuesday 14 September 2010
Uncover some of the secrets behind the Disney service culture and processes. In this programme you will examine the proven model for delivering world-class guest service and discover how attention to detail creates a consistent, successful environment for both employees and customers. You can then use these skills to transform and improve your own organisation’s delivery of quality service.
Learning objectives include:
- Develop an organisational culture that supports consistent delivery of quality service
- Evaluate the Disney approach and tailor it to your business
- Design quality service standards and processes to raise the level of customer satisfaction
- Create metrics to gauge the needs, perceptions and expectations of customers.
- Implement a strategic plan for monitoring delivery of seamless customer experiences.
For more information on Disney's Approach to Quality Service click the download file in related media opposite. (PDF download)
To book places on the programme, click here
Prices from just £300 per person. If you have any questions about the programme or to book your place, call event organiser Christine Martin on 07810 884100 or email christine@peach-factory.com
